FAQs
Do you have a store?
Yes. We have a store in Folkestone's Old High Street. You can find the address and opening times here. If you're visiting to look at a specific item, please call us first to check that the item is available.
Do you offer click & collect?
Yes if you are local orders can be picked up from our folkestone store. please select pick up at chcekout.
What if an item is out of stock?
Most out-of-stock items can be pre-ordered. If you see a product you like on the website that is out of stock, please email support@kittymccall.com
I can't find an item I have seen previously. Do you still have it?
If something is no longer on our site, the item will have been discontinued. However, it may still be worth emailing support@kittymccall.com as we may be able to track it down for you. We can reprint fabrics which have been archived. There is a minimum order of 3m
Can I add items to an existing order?
Unfortunately, we cannot make changes once an order has been placed; if you want to purchase additional items, please place another order on the website or email us at support@kittymccall.com. If we can include your new order in the same shipment, we will refund the new order shipping costs (UK mainland orders only).
Is it safe to use my payment card on your website?
Yes. Payments on our website are processed securely by Shopify; Shopify Payments is PCI compliant and supports 3D Secure checkouts. In addition, your card data is not stored, and your contact information is encrypted.
DELIVERY
how much does delivery cost?
Our standard delivery option is Royal Mail to all UK mainland addresses. Prices start from £4.95, and delivery costs are calculated depending on the weight and volume of the shipped items.
International shipping starts from £10.75 , and delivery costs are calculated depending on the item's weight and volume.
Bulky items - like furniture and framed prints and made to order items have an additional charge and are calculated at checkout Framed prints can only be shipped within the uk
When will my order be shipped?
Most orders are shipped in 1-5 working days.
Lampshades are made to order and ship in 7-14 working days.
Framed prints ship in 2-7 Working days within the uk and 7-14 days internationally.
Furniture in 4-6 weeks.
Cushions shipped outside the UK will be cover only and without an inner.
Do you ship overseas?
We can ship to most countries. We will calculate the shipping cost during the checkout process.
If we cannot calculate the shipping cost, please email support@kittymccall.com with your order details, and we will manually calculate the shipping cost for you.
International Deliveries
Customers ordering outside the UK may incur additional taxes and duties not included in the shipping rates. This applies to orders within the EU as well. Kitty McCall does not cover customs fees for non-UK orders.
These fees are the customer's responsibility and will be collected by the courier. To receive the order, customs charges must be paid. If the charges are not paid and the order is returned, any costs incurred will be deducted from the refund. The amount may vary depending on the courier. Kitty McCall has no control over the fees.
VAT - for International a 0% VAT rate will be applied at checkout for international. The local VAT rate will be charged upon arrival in your country.
Import Duty and Handling Fees In addition to VAT, you may incur import duty and handling fees, the percentages of which can vary. Kitty McCall has no control over these charges. Due to the varying nature of each delivery, we cannot provide exact amounts. For more information, please check your local government website.
How can I track my order?
We'll send you an email to let you know when your order has shipped. There will be tracking details if the order has shipped via a tracked service. Please note we don't use a tracked service to send samples within the UK. If you have any questions about when your order will arrive, please email
support@kittymccall.com
RETURNS
All our items are handmade with great care, and we hope you are delighted with your order. However, If you would like to return your purchase you have 14 days from receipt of your order. To advise us of your intention to return, please email support@kittymccall.com; after notice has been given, you have 14 days to return the item(s). Unfortunately, furniture, fabric, framed prints, and lampshades are made to order or cut to your requirements and are non-returnable.
Should you decide to cancel your made-to-order fabric or furniture before despatch for any reason, Kitty McCall will charge a cancellation fee of 25% of the order price.
Cancellations
We may cancel an order at any time before delivery.
Which items cannot be returned?
We cannot accept returns on bespoke items or made-to-order products. This includes Framed Prints (which are made to your order), Lampshades (which are made to order, fabric (which is cut to your requirements) and all furniture (as these pieces are created especially for you).
How do I return an order?
Please return your order to Kitty McCall, 75-81 Tontine Street, Folkestone, CT20 1JR. We strongly recommend using a tracked delivery service to cover you against loss or damage. Items will be refunded, provided that you have not used the item; it is in the same condition as when you first bought it, and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.
FABRIC
What fabrics do you print on?
100% cotton Panama - £85 per metre
Linen Blend (50% Linen, 40% cotton and 10%Nylon) - £95 per metre
What are your fabrics suitable for?
Our printed cotton and linen are suitable for light and domestic upholstery.
Do you have fabric samples?
We recommend ordering a sample before placing an order for fabric or cushions. Please note we cannot guarantee colour matches between batches of cloth. If you have had a Kitty McCall sample for an extended period, we recommend updating that sample before ordering.
What is the nature of your fabrics?
Our Fabrics are made from natural fibres. Each woven product has unique characteristics, from nubs and slubs to flecks. The varied nature of yarns brings a distinctive look and feel to the fabric, and these imperfections are characteristics of the fabric, not flaws. As a result, some batches of fabrics can have more nubs and slubs than others. For this reason, it is the nature of the fabric to have irregularities within the cloth. We do our best to ensure that this is minimised, but please consider this when making your purchase.
How do I care for my fabric?
We recommend washing fabrics and cushion covers on a cold, delicate cycle with a dye-free detergent to keep your fabric looking its best. It's essential to have your cushion covers zipped to ensure the cushions don't get tangled or damaged. Finally, hang or line dry your cushion covers. Please do not tumble dry cushions or fabric, and it's best to iron your fabric whilst it is damp.
If fabrics have been made into blinds or curtains, we recommend that they are dry cleaned and not washed.
It is the nature of printed natural fabrics to fade eventually. Therefore, to ensure that your fabrics last as long as they should, we recommend that you should keep upholstery fabrics out of direct sunlight and that curtains are lined with a black-out liner.
Are your fabrics fire and water-resistant?
All fabrics are suitable for upholstery, curtains, blinds, and soft furnishings. For upholstery, a flame retardant interliner must be used. If you need your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Don't hesitate to get in touch with support@kittymccall.com for a quote.
Our fabrics are not water resistant. Therefore, please allow for approximately 5% shrinkage on all treated fabrics.
How do you wash your cushions?
The best way to wash cushion covers is on a cold, delicate cycle with a dye-free detergent. It's important to have your cushion covers zipped to ensure the cushions don't get tangled or damaged. Hang or line dry your cushion covers and avoid a machine dryer. Your fabric may be damaged by heat or shrink in the dryer.